Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
The price you see is for the full day and does include the cost of set up and take down. Delivery fees are based on the zip code and will be applies to your total when you enter in the delivery zip code.
Q.Do you deliver to other cities?
A.
Yes, we deliver to a wide variety of cities, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high and are based on the delivery zip code. If you do not see your city on the list provided then please call our office for a current quote.
Q.Does the standard 4 hour rental time include your set up time?
A.
Our company offers full day reservations. If it is in a secure location you can keep it overnight at no extra charge. If you do have a time specific event we like to arrive anywhere between 1 to 3 hours early for the event to guarantee your set up is taken care of by the time you need it.
Q.When do you set up?
A.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.
No. The inflatable should be clean when you get it. Jump Around Party Rentals cleans and disinfects after every rental. In the situation of a redelivery, meaning we pick up from one location and immediately deliver to another location, the driver may have to clean the unit at the drop off location to ensure cleanliness.
Q.Do we have to keep it plugged in the entire time?
A.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not accept personal checks. We can accept a business, school, or church check. All other checks will be denied and we will ask for another form of payment. Credit card payments will have a 3% service charge added.
Q.What if we need to cancel?
A.
If a cancellation is needed, rather for weather or other circumstances, the 25% deposit that was placed at the time of making the reservation is nonrefundable. Your deposit will go in as a raincheck and can be used towards another units and/or date as long as the date is within one year of the cancelled events date. Cancellations that have made additional payments will be nonrefundable in full and the total amount that has been paid will go in as a raincheck which can be used towards another unit and/or date as long as the date is within one year or the cancelled event date. Specific restrictions on rainchecks that include a discount can be limited to a time frame of 60 days for a reschedule.
Q.Do you require a deposit?
A.
Yes all orders require a 25% credit card deposit. At the end of your transaction, the system will allow you to see what your specific deposit amount will be. The deposit is nonrefundable. Please refer to cancellation question above for details.
Q.How big are the jumps?
A.
Our smallest bounce house is 14'x14' and the inflatables we carry only get bigger from there. Each unit has a "more info" button that you can click to view the dimensions as well as the set up space needed for that unit. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can not rub against walls or trees as this may damage the inflatable. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the big jumps? Any special requirements?
A.
Check the requirements listed with each inflatable. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The inflatables can weigh up to 1000 pounds so we need a clear path with ample room. If our drivers arrive to your location and have to lift the unit up and over to get to the set up location, you are subject to a cancellation. Please call ahead to discuss any obstacles that your yard or pathway may have.
Q.What surfaces do you set up on?
A.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, allowing the inflatable to fall on to the generator causing the vinyl to melt, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 512-294-2221
